Customer satisfaction stands as one of the most crucial factors in business, and the business of mobile home service is no exception. Some will say that hard work stands on its own, but while hard work plays a role in customer satisfaction, it is the result of the hard work that counts. The perception of your company by the customer decides in every case if your business lives to work another day.
Customer Service is Key
That said, one constant in service is the quality of the parts and supplies used in your customer’s mobile home. As always, the parts and supplies used in your service business absolutely must meet quality standards such as that found in stick-built homes. One intangible whose importance looms large in any service department is how well your staff interacts with your customers.
Together, quality parts and professional service equals excellent reviews and repeat business, but a lack of either one might become an obstacle to continued success. The mobile home parts and supplies business evolved over the years as the quality and artistry of mobile home construction saw an increase in customer satisfaction. The favorable outlook for the industry came about because, during the period from the 1970s thru the early 2000s, mobile home quality sharply increased, and the industry gained more respect than it had in prior years.
Much Improved Quality
Along with better quality built mobile homes, the repair side of mobile homes also experienced growth due to the availability and use of quality parts and supplies. Previous years saw cheaply made faucets and bathroom supplies that didn’t fit well or broke quickly under regular use. Also, the floors in mobile homes many times couldn’t hold up under the sustained weight of a water heater, causing the floor below to sag and sometimes break.
In addition to weak floors, the windows in the earlier mobile homes rarely worked, and when they did, their performance was substandard at best. In modern and well-built mobile homes, these kinds of problems are few and far between, and if they do happen, the cause is usually unrelated to the quality or lack of it. Fortunately, quality parts that fit into standard size openings and supplies that replicate the original quality make any repairs easier and more effective without having to perform a custom installation due to poor fitting parts.
Vastly Improved Reputation
The gradual process of first living thru and then working thru a lousy reputation and then the struggles of working daily to improve it proved too much for some companies and had since closed their doors. The mobile home repair companies currently in existence understand that customer service, and quality work is the prerequisites to a successful service business.
Thanks to a common-sense approach to service, parts, and supplies, service companies now enjoy a better reputation due to their hard work and commitment to quality and customer satisfaction. Take the time to help your customer and watch your positive reviews and business improve on a consistent basis.